{"xsrfToken":"18c57f4e7adb7a5757c1afc8e263b5ff4f6bfab1_lout","branding":{"id":"8","key":"bawsupport","name":"BAW Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/3","theme":{"headerBGColor":"#d3d2d0","headerLinkColor":"#292929","headerLinkHoverColor":"#006396","headerLinkHoverBGColor":"#006396","headerBadgeColor":"#006396"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f6deae9d-353e-4a89-beb6-22d937423273/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjQ2OWU2NC1jNDM2LTQ2OTYtOGFiMi05MmY1YTFjY2JhZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZGVhZTlkLTM1M2UtNGE4OS1iZWI2LTIyZDkzNzQyMzI3MyI6WyJyZWFkIl19LCJleHAiOjE3NDQzMzY2MjIsIm5iZiI6MTc0NDMzNjAyMn0.Yq1hL2Ipab7z7aO4f_l7ADv8A5phnAhNe-kHy_N91ao&client=8f469e64-c436-4696-8ab2-92f5a1ccbaee&mode=fit","logoId":"f6deae9d-353e-4a89-beb6-22d937423273","isLogoAvailable":true,"helpCenterTitle":"Welcome To The ATOmate Support Portal","sharedPortalName":"BAW Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome To The ATOmate Support Portal","sharedPortalName":"BAW Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#333333","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e38387e8-1a08-4361-898e-639e06690228/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjQ2OWU2NC1jNDM2LTQ2OTYtOGFiMi05MmY1YTFjY2JhZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzODM4N2U4LTFhMDgtNDM2MS04OThlLTYzOWUwNjY5MDIyOCI6WyJyZWFkIl19LCJleHAiOjE3NDQzMzY2MjIsIm5iZiI6MTc0NDMzNjAyMn0.dusv2J_r3gz0DG5POGC8H9Sf5XuKfVrVzvH_VZymh8g&client=8f469e64-c436-4696-8ab2-92f5a1ccbaee&height=300&mode=fit","bannerMediaApiFileId":"e38387e8-1a08-4361-898e-639e06690228","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"bawsupport","projectId":10022,"serviceDeskId":8,"name":"BAW Support","description":"<p>Welcome! You can raise a BAW Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"10113","name":"ATOmate User Training","descriptionHtml":"<p>Please include as much detail as you can as it will assist our support team in supplying resources and/or planning training for users</p>","callToAction":"ATOmate User Training","introHtml":"<p>When requesting additional user training please use this request type</p>","icon":10318,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10318","groups":[29],"key":""},{"id":"10060","name":"Billing Questions","descriptionHtml":"","callToAction":"Billing Questions","introHtml":"<p>Choose this if you have questions about licensing or billing</p>","icon":10314,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[29],"key":""},{"id":"10124","name":"PMS \\ DMS \\ Portal Change","descriptionHtml":"<p>Please include as much detail as you can as it will assist our support team in making your configuration change as quick and smooth as possible</p>","callToAction":"PMS \\ DMS \\ Portal Change","introHtml":"<p>When changing Practice Management System and/or Document Management System please use this request type</p>","icon":10321,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[29],"key":""},{"id":"10062","name":"Suggest A New Feature / Improvement","descriptionHtml":"<p>Please include as much detail as possible and examples of how this change would be used and how it would make your BAW software more valuable</p>","callToAction":"Suggest A New Feature / Improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[29],"key":""},{"id":"10059","name":"Technical Support","descriptionHtml":"<p>Please include as much detail as you can as it will assist our support team in resolving your issue more quickly</p>","callToAction":"Technical Support","introHtml":"<p>Need help using a BAW product</p>","icon":10320,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[29],"key":""},{"id":"10129","name":"Non-Tech Support","descriptionHtml":"","callToAction":"Non-Tech Support","introHtml":"","icon":10306,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10114","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"","icon":10311,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[],"key":""},{"id":"10116","name":"Practice Decommission","descriptionHtml":"","callToAction":"Practice Decommission","introHtml":"","icon":10304,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10128","name":"Proactive Support","descriptionHtml":"","callToAction":"Proactive Support","introHtml":"<p>Proactive follow up to improve customer's configuration</p>","icon":10313,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[],"key":""},{"id":"10061","name":"Report A Bug","descriptionHtml":"","callToAction":"Report A Bug","introHtml":"<p>Tell us the problems you're experiencing</p>","icon":10303,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[],"key":""},{"id":"10103","name":"Security - DevOps","descriptionHtml":"","callToAction":"Security - DevOps","introHtml":"<p>For tagging security related tickets. Examples of this is security vulnerabilities that have been reported or perceived. These should be immediately escalated to the CR board under the same category and CIO and Senior Dev tagged</p>","icon":10304,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10104","name":"Security - InfoSec","descriptionHtml":"","callToAction":"Security - InfoSec","introHtml":"<p>For security related tickets reported where there is a actual, potential or perceived information data access by unauthorised persons or systems. <br> These should be escalated on the CR board and the CIO and senior developer tagged.</p>","icon":10304,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"32":[10124],"29":[10059,10113,10124,10062,10060]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4ff799c7-bd8a-374e-9fcd-16f16252246f","appLinkName":"System Confluence","appLinkUrl":"https://baw.atlassian.net/wiki","spaceKey":"AG","spaceName":"ATOmate Knowledge Base","spaceUrl":"https://baw.atlassian.net/wiki/spaces/AG","isServer":false},"labels":[],"projectKey":"BAW","serviceDeskId":8,"kbLinkDomainURLs":["https://baw.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BAW","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjQ2OWU2NC1jNDM2LTQ2OTYtOGFiMi05MmY1YTFjY2JhZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzcyMjIsIm5iZiI6MTc0NDMzNjAyMn0.fuxDICoR2MAwWdFFvxxUjyc2ZqZmm8gc4oZsRnGPYpo","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"8f469e64-c436-4696-8ab2-92f5a1ccbaee","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10062,"projectId":10022,"form":{"name":"Suggest A New Feature / Improvement","descriptionHtml":"<p>Please include as much detail as possible and examples of how this change would be used and how it would make your BAW software more valuable</p>","callToAction":"Suggest A New Feature / Improvement","intro":"<p>Let us know your idea for a new feature or improvement.</p>","instructions":"<p>Please include as much detail as possible and examples of how this change would be used and how it would make your BAW software more valuable</p>","icon":10322,"iconUrl":"https://baw.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10059","fieldConfigId":"10181","label":"When did this occur?","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10182","fieldConfigId":"10329","label":"Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10489","label":"Ingestion","selected":false,"children":[{"value":"10492","label":"Doc Template","selected":false,"children":[]},{"value":"10496","label":"Cloud Ingestion","selected":false,"children":[]},{"value":"10494","label":"Upload Tool","selected":false,"children":[]},{"value":"10493","label":"ATO API","selected":false,"children":[]},{"value":"10495","label":"Agent Ingestion","selected":false,"children":[]},{"value":"10509","label":"Scanning","selected":false,"children":[]}]},{"value":"10480","label":"Outbound","selected":false,"children":[{"value":"10481","label":"Agent Output","selected":false,"children":[]},{"value":"10482","label":"DMS Connector","selected":false,"children":[]},{"value":"10483","label":"Portal","selected":false,"children":[]},{"value":"10484","label":"SMS","selected":false,"children":[]},{"value":"10485","label":"Email","selected":false,"children":[]},{"value":"10520","label":"File","selected":false,"children":[]}]},{"value":"10468","label":"Data Issue","selected":false,"children":[{"value":"10479","label":"Non-Product Related (practice processes)","selected":false,"children":[]},{"value":"10475","label":"PMS API","selected":false,"children":[]},{"value":"10476","label":"PMS Report","selected":false,"children":[]},{"value":"10477","label":"PMS Data Inaccurate/Incomplete","selected":false,"children":[]},{"value":"10478","label":"SMSF Connector","selected":false,"children":[]}]},{"value":"10490","label":"Dashboard","selected":false,"children":[{"value":"10498","label":"Email Signature","selected":false,"children":[]},{"value":"10519","label":"Viewing Queue/Doc","selected":false,"children":[]},{"value":"10499","label":"New Feature Support","selected":false,"children":[]},{"value":"10500","label":"Authentication","selected":false,"children":[]},{"value":"10501","label":"Permissions","selected":false,"children":[]},{"value":"10502","label":"Product Configuration","selected":false,"children":[]}]},{"value":"10491","label":"Non-Technical User Support","selected":false,"children":[{"value":"10503","label":"User Training","selected":false,"children":[]},{"value":"10504","label":"Superuser Change","selected":false,"children":[]},{"value":"10505","label":"PMS/DMS Change","selected":false,"children":[]},{"value":"10506","label":"Practice Changes","selected":false,"children":[]},{"value":"10511","label":"User Configuration","selected":false,"children":[]}]},{"value":"10467","label":"Subscription Enquiries","selected":false,"children":[{"value":"10510","label":"Practice Change of Details","selected":false,"children":[]},{"value":"10469","label":"Billing/Contract Review","selected":false,"children":[]},{"value":"10470","label":"Invoice Request","selected":false,"children":[]},{"value":"10471","label":"Billing Change of Details","selected":false,"children":[]},{"value":"10472","label":"Sales Enquiry","selected":false,"children":[]},{"value":"10473","label":"Cancellation","selected":false,"children":[]},{"value":"10474","label":"Practice Decommission","selected":false,"children":[]}]},{"value":"10508","label":"Non ATOmate","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10108","fieldConfigId":"10232","label":"Resolution","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10446","label":"E-Learning / Guide","selected":false,"children":[]},{"value":"10260","label":"User Training","selected":false,"children":[]},{"value":"10264","label":"Configuration Change","selected":false,"children":[]},{"value":"10280","label":"MFA/Password Reset","selected":false,"children":[]},{"value":"10507","label":"Reconnection","selected":false,"children":[]},{"value":"10263","label":"Non ATOmate","selected":false,"children":[]},{"value":"10265","label":"IT Issue","selected":false,"children":[]},{"value":"10261","label":"Bug Fix","selected":false,"children":[]},{"value":"10262","label":"Feature Request","selected":false,"children":[]},{"value":"10268","label":"General Enquiry","selected":false,"children":[]},{"value":"10266","label":"Forwarded Internally","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/10062","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/10062","calendarParams":{"firstDay":0,"date":"2025-04-11T11:47:02+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4ff799c7-bd8a-374e-9fcd-16f16252246f","appLinkName":"System Confluence","appLinkUrl":"https://baw.atlassian.net/wiki","spaceKey":"AG","spaceName":"ATOmate Knowledge Base","spaceUrl":"https://baw.atlassian.net/wiki/spaces/AG","isServer":false},"labels":[],"projectKey":"BAW","serviceDeskId":8,"kbLinkDomainURLs":["https://baw.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjQ2OWU2NC1jNDM2LTQ2OTYtOGFiMi05MmY1YTFjY2JhZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzMzcyMjIsIm5iZiI6MTc0NDMzNjAyMn0.fuxDICoR2MAwWdFFvxxUjyc2ZqZmm8gc4oZsRnGPYpo","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"8f469e64-c436-4696-8ab2-92f5a1ccbaee","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=baw","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"18c57f4e7adb7a5757c1afc8e263b5ff4f6bfab1_lout","baseUrl":"https://baw.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://baw.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"8f469e64-c436-4696-8ab2-92f5a1ccbaee","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ba7bea137092496c83b1e6f61161ee08","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}